NEW: we also send goods to the Czech Republic. Sales without VAT for VAT payers.

Purchases of goods on the website www.greenwallbox.sk can be made by both legal and natural persons, provided that the rules listed below are followed.

All listed prices include VAT (20%). We are VAT payers.

Business, delivery, warranty conditions

I. Order

1. The consumer orders the seller's products through the business system at www.greenwallbox.sk or by phone without the need for registration.

2. The order made in this way is considered binding and is in accordance with Act no. 108/2000 Coll. in the wording of later changes and regulations understood as a contract concluded at a distance.

3. With each order, the consumer must state the first and last name, postal address, telephone number, e-mail, product name, product description, number of pieces, date of issue of the order (an order created through the e-shop meets these conditions automatically).

4. These data will be in accordance with the Personal Data Protection Act no. 428/2002 Coll. used only within the framework of the business relationship between the seller and the consumer and will not be provided to a third party (with the exception of the person providing the transport of the goods).

5. After delivery of the order, this order will be registered in the seller's system, and at the same time a business relationship between the seller and the consumer is created. From this date, the order is binding for the consumer.

6. The consumer has the right to cancel the order free of charge only on the day the order was placed. In the event that the consumer cancels the ordered goods that have already been sent to his address on the basis of a binding order, he is obliged to pay all incurred costs related to the order in the amount of €15 including VAT.

II. Delivery times

1. Delivery time is 1-5 days for goods in stock. For goods made to order, the delivery time is usually 5 - 14 days.

2. In exceptional cases, when some types of goods are not in stock, and are not available even from manufacturers and importers, the delivery time may be longer.

III. Price, terms of payment and shipping

1. The price of the product is determined by the seller's price list. The prices listed in the price list may be subject to change without prior notice. The seller reserves the right to change prices as a result of changes in the prices of manufacturers, importers, etc. The price of the completed order does not change. The seller will deliver the goods to the consumer at the price at which they were ordered.

2. The consumer pays the payment in cash, cash on delivery.

3. When handing over the product, the consumer pays the price for the product and the shipping fee.

4. Transport of goods to the consumer is carried out according to the order. At the delivery address, it is necessary to ensure that the goods are collected on the day of delivery between 8:00 a.m. and 5:00 p.m., or as agreed with the carrier.

IV. Taking over the goods

1. The consumer undertakes to take delivery of the goods at the agreed date at the address indicated on the order.

2. When receiving the product, the consumer is obliged to check the physical integrity and completeness of the shipment. If the shipment is visibly damaged and destroyed, the consumer is obliged to immediately contact the seller without taking delivery of the shipment and write a Record of damage to the shipment with the shipping company. Any later claims for quantity and physical damage to the product will not be accepted.

3. The consumer acquires ownership rights to the products only upon payment of the full price and other sums of money agreed in the order.

V. Withdrawal from the contract

1. The consumer is entitled to cancel the order free of charge only on the day the order was placed. In the event that the consumer cancels the ordered goods that have already been sent to his address on the basis of a binding order, he is obliged to pay all incurred costs related to the order in the amount of €35 including VAT.

2. The consumer is entitled to withdraw from the contract without giving a reason within 7 working days from the date of receipt of the goods. Withdrawal from the contract must be made in writing, must contain all data used to identify the product, the consumer and the seller, and must be delivered within the above-mentioned period together with the product to the seller's headquarters at the expense and responsibility of the consumer. The cost of returning the product in the amount of €15 including VAT is borne by the consumer.

3. The product must not be damaged, used, and together with the product, the consumer must submit all documents related to the product in question (proof of purchase, etc.) that he received when purchasing it.

4. In compliance with the above obligations of the consumer, the seller will take back the goods and within 15 days from the date of withdrawal from the contract, the price paid for the product, which the consumer paid for the product, will be returned to the consumer in a pre-agreed manner.

5. The seller reserves the right to cancel the order (withdraw from the contract) or part of it if:

a) the product is not manufactured or has been discontinued

b) the price of the product supplier has changed

c) the displayed price of the product was incorrect

VI. Warranty and service

1. The warranty for our products is 24 months, unless otherwise stated or agreed. Only goods purchased and paid for at the seller can be complained about. When making a claim, the consumer is obliged to deliver the claimed product clean and mechanically undamaged at his own expense to the seller.

2. The right to a warranty expires in the event that the error occurred due to mechanical damage to the product, operating the product in unsuitable conditions, unprofessional assembly or non-compliance with the relevant standards on the part of the consumer. Defects caused by natural disasters and improper handling are also excluded from the warranty.

3. In the event of a complaint, it is recommended that the consumer notify the seller by phone that the given product has an error and how it manifested itself. On the basis of this information, the consumer is recommended the next procedure in handling the complaint.

VII. Final provisions

1. The consumer declares that he has read these general terms and conditions and the complaint procedure before completing or announcing the order and that he agrees with them.

2. Regardless of the other provisions of the contract, the seller is not liable to the consumer for lost profit, loss of opportunities or any other indirect or consequential losses due to negligence, breach of contract or incurred in any other way.

3. These general terms and conditions have been formulated and established in good faith, in order to fulfill legal conditions and to regulate correct business relations between the seller and the consumer. In the event that some provisions of these conditions are proved by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected.

4. The consumer's rights in relation to the seller resulting from the Consumer Protection Act no. 634/1992 Coll. as amended and regulations and Act on consumer protection in door-to-door sales and mail-order sales no. 108/2000 Coll., as amended and later amended, remain unaffected by these conditions.

5. Legal relationships and conditions not expressly regulated here, as well as any disputes arising from non-fulfillment of these conditions, are governed by the relevant provisions of the Commercial or Civil Code.

6. The seller and the consumer agree that they fully recognize communication at a distance - telephone or electronic form of communication, especially through electronic mail and the Internet as valid and binding for both contracting parties.

Warranty conditions

Dear Customer,

Thank you for purchasing our products in our e-shop. We pay attention to the excellent operational properties and flowery design of all our products. Before installation, familiarize yourself sufficiently with the installation and operation procedure of the device, which can be found in the attached user manual.

Warranty conditions

The specific terms of the warranty may be conditional on correct installation and are listed in the attached product manual. After receiving the product, it is necessary to familiarize yourself with the installation method and specific warranty conditions before starting the installation/assembly.

Warranty periods

The warranty period for devices is 24 months, except for exceptions. The warranty period starts from the date indicated on the invoice or warranty card. All warranty procedures will be carried out after receiving information about the error/defect in the recommended written form to the supplier's address. Our company provides the option of an extended warranty for ventilation units brand COMAIR. Specific details on request.

Complaint procedure

In case of defects in material or functionality occurring during the warranty period, the owner of the device is obliged to report it immediately or at the latest within 7 days from the occurrence of the defect. The manufacturer is competent to recognize the defect and warranty. When complaining about larger devices, the customer must indicate the place of installation of the device and agree on the date and time of the visit by the service technician to assess the condition/remove defects. The supplier is not responsible for deadlines in the event that the above provisions and information have not been complied with. The supplier undertakes to resolve the complaint in the shortest possible time after the report, visit and subsequent confirmation of the authorized defect by a service technician. The manufacturer and supplier will not be held responsible for defects caused by unforeseen circumstances. The manufacturer and the supplier will not be responsible for meeting the repair deadline in the case of causes directly and indirectly related to the buyer, e.g.: , if the service technician was not given the opportunity to access the device in the period according to the previous agreement.

Disclaimer of Warranty

The warranty does not cover cases if:

1. The device was destroyed or damaged by unforeseen circumstances and elements - fire, flood, liquid immersion, use of unsuitable cleaning agents, inadequate pollution, atmospheric discharge, lightning, discharges in the network, overvoltage in the electrical network, improper connection to the electrical network, etc. .)

2. Damage caused by improper use of the device, use contrary to the user manual or safety regulations.

3. The device was repaired carried out by a person not authorized by the manufacturer/supplier.

4. Unauthorized interventions, technical and structural changes, additional modifications were made.

5. Improper use of the device contrary to its characteristics or marking.

6. The device shows internal or external mechanical damage.

7. The device was improperly transported, placed or stored.

8. The device does not contain the manufacturer's label, or the label has been damaged in any way.

9. The device serves to promote competing companies.

10. There will be a deterioration of the properties of the device in accordance with normal wear and tear during use and its stock parts, as well as the life of the diodes (changes in luminance, contrast, colors, purity of white color, purity of colors, lighting angles, etc.,...)

11. The integrity of the device or its part has been impaired, e.g. holes were drilled in the device covers or the device was opened in the wrong way.

Disclaimer

The manufacturer and supplier who sold the device will not bear responsibility for defects if the repair of these defects is contrary to import/export restrictions on exchangeable parts or various legal regulations, unforeseen circumstances preventing the repair or negative circumstances of force majeure.

The manufacturer and supplier who sold the device will not be responsible for the buyer's losses, damage or destruction of the device caused by causes other than a defect in the device, nor will they be responsible for damages caused by defects in the device other than the defects already mentioned.

Other conditions

This warranty arises as a legal relationship between the buyer and the manufacturer through the seller. The rights and obligations of the parties result only from the already mentioned conditions of this guarantee and with which the buyer is obliged to familiarize himself before signing the order. The conclusion of the order and the purchase contract is unequivocally with the agreement to these terms of this guarantee.

Other claims related to all types of damages and losses arising due to the device itself (screen) and use are excluded. Warranty claims against the seller/supplier of equipment other than the manufacturer of our portfolio, unless the seller is responsible for implementation in accordance with the terms of the guarantee. In the event that any of the terms of the guarantee is recognized as unreal or unjustified, the legal reality and seriousness of the other conditions will remain unchanged. Both parties undertake as quickly as possible to conclude an agreement that would correspond in its content to the given unreal or invalid warranty condition. The court chosen by the supplier will be the court in any disputes related directly or indirectly to the guarantee for compliance with legal laws for both parties.

In case of further questions, do not hesitate to contact us at the email address info@hyper-tech.eu or by phone +421 905 401 344